Refund & Cancellation Policy

Effective Date: October 12, 2026
Website: https://mahbubalamevan.com
Operated by: Mahbub Alam Evan
Location: Bangladesh

1. Introduction

Thank you for choosing Mahbub Alam Evan.

We aim to provide high-quality software products, source code, and professional development services.

This Refund & Cancellation Policy explains when refunds may be available, how requests are evaluated, and how cancellations are handled.

This policy applies to purchases made directly through mahbubalamevan.com. Purchases made through third-party marketplaces are governed by the applicable marketplace's terms and policies.

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.

2. Digital Software Products

Our digital products may include:

• Laravel source code and applications
• SaaS platforms and website scripts
• Admin panels and software templates
• Downloadable ZIP packages
• Software licenses and activation keys
• Technical documentation and related digital resources

Because digital products may be downloaded, copied, or installed after delivery, refunds are subject to the eligibility conditions described below.

Downloading or activating a product does not automatically remove any refund rights provided by applicable law.

3. Eligible Refund Requests

A refund may be approved in the following circumstances:

A. Product Not Delivered

Payment was successfully completed, but the purchased product, download access, or license was not provided within the stated delivery timeframe, and our support team cannot resolve the issue within a reasonable period.

B. Major Technical Defect

The product contains a significant technical defect that prevents its core advertised functionality from operating under the stated system requirements.

Customers should provide relevant error messages, screenshots, logs, or other reasonable information to help us investigate.

We will have a reasonable opportunity to diagnose and resolve the issue. Applicable statutory remedies remain available regardless of our troubleshooting process.

C. Materially Incorrect Product Description

The delivered product materially differs from its published description or lacks a major feature explicitly advertised as included.

D. Duplicate Payment

A customer was charged more than once for the same purchase because of a payment or checkout error.

Verified duplicate charges are eligible for correction or refund.

E. Unauthorized Transaction

A transaction is verified as unauthorized following an appropriate investigation, subject to applicable payment provider rules and law.

4. Requests That May Not Qualify

Subject to applicable consumer protection laws, refunds may not be available solely because:

• The customer changed their mind after receiving a correctly described product.
• The customer no longer needs the software.
• The customer purchased a product without reviewing its published requirements.
• The customer expected features that were not included in the product description.
• The customer's hosting environment does not meet the clearly disclosed minimum requirements.
• The customer modified the source code and introduced an unrelated issue.
• The customer requests customization or functionality outside the purchased product's advertised scope.

Each request will be assessed fairly based on the circumstances and applicable law.

5. Refund Request Period

We recommend submitting a refund request within 14 calendar days of purchase or delivery, whichever is later.

This period is our proposed standard review window and does not override longer periods or other remedies required by applicable law.

Requests submitted after this period may still be considered for significant defects, non-delivery, legal obligations, or other justified circumstances.

6. Refund Request Procedure

To request a refund, contact us through the official support channels available on our website.

Please provide:

• Order number or transaction reference
• Product name
• Purchase date
• Reason for the request
• Relevant screenshots or technical information, where applicable

Never send passwords, complete payment card details, or other unnecessary sensitive information through support messages.

We may request additional information reasonably necessary to verify and investigate the claim.

7. Review and Resolution

We aim to acknowledge refund requests within 3 business days.

Where reasonably possible, we aim to provide an initial decision or resolution within 7 business days after receiving sufficient information.

Complex technical investigations, payment disputes, or third-party processing issues may require additional time. We will communicate material delays.

These are intended service targets, not limitations on any mandatory legal deadlines.

8. Refund Processing

Approved refunds will generally be issued through the original payment method where supported.

Where the original payment method does not support refunds, we will arrange another appropriate method with the customer.

Processing times depend on the payment provider, banking network, and applicable payment regulations.

Any mandatory refund timelines under applicable law take precedence.

9. License Status After a Refund

Where a full refund is issued and legally permitted, the associated software license and access to future downloads or updates may be deactivated.

The customer must discontinue use of the refunded software and comply with applicable license termination conditions.

Any obligations concerning retained copies or source code remain subject to the relevant license agreement and applicable law.

10. Custom Development Services

Custom development projects, including websites, SaaS applications, API integrations, and software customization, are governed by the relevant proposal, contract, or statement of work.

Cancellation and refund eligibility depend on factors such as:

• Work completed before cancellation
• Agreed project milestones
• Deliverables already provided
• Approved expenses and third-party costs
• Contractual cancellation provisions
• Applicable legal requirements

Unless otherwise agreed, we may charge for work reasonably completed before an accepted cancellation, subject to applicable law.

Any unused advance payment will be assessed according to the agreed contract and applicable law.

11. Installation and Technical Services

Installation, configuration, deployment, migration, and similar technical services may have separate cancellation and refund conditions.

Where services have not started, cancellation may be available subject to the applicable agreement.

Where services have already been performed, refunds are evaluated based on the work completed, service quality, agreed terms, and applicable law.

12. Product Updates and Support

A refund is not automatically available because a customer requests a feature, update, or customization that was not included in the purchased product or support agreement.

However, failure to deliver an explicitly promised feature, update, or service may give rise to an appropriate remedy.

13. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team so that payment or product issues can be investigated promptly.

This does not restrict a customer's right to contact their bank, payment provider, or relevant authority.

Fraudulent transactions and payment disputes may be investigated using appropriate transaction records.

14. Changes to This Policy

We may update this policy to reflect changes in our products, services, business practices, or legal requirements.

Changes will be published with an updated effective date.

Any changes affecting an existing purchase remain subject to the terms applicable to that purchase and mandatory legal requirements.

15. Contact Us

For refund requests or cancellation inquiries:

Mahbub Alam Evan
Website: https://mahbubalamevan.com
Location: Bangladesh

Please use the official support or contact channels published on our website.